Otium Software use a sophisticated Support Call Tracking System which is integrated with our Software Development Systems.  The system is designed to provide fast and efficient support call resolution for our customers, and visibility of any product issues to our engineering teams.

To log a support call with Otium send an email to support@otium.co.uk . 

In your email include the following information:

• Company Name and Address
• Contact Name, Telephone Number, and eMail Address
• Product Name and Version
• Full Description of Problem
• Attach any relevant screen shots and log files

To assist you Otium provide a Support Logging Tool .  This small application runs on any Windows System, gathers all the required information, and then saves it in one compressed file ready for eMailing to Otium.

To use this Tool:

• Download the compressed file to your windows system
• Extract the executable to a suitable location
• Run the Tool
• Complete the Fields
• Save the output to your system
• Email saved file to support@otium.co.uk

For any call submitted between the hours of 08:30 and 05:30 (GMT), Otium aim to respond within four hours with an initial response.  Your call will be assigned a log number, which both you and Otium should reference in all future correspondence.

If at any time you are not satisifed with the level of support you are receiving, then please send an email to info@otium.co.uk , and we will try to rectify the situation as soon as possible.